Shipping policy

Thank you for shopping with Submerged. We’re committed to delivering your order in a timely and safe manner. Please read our shipping policy carefully before placing your order.

1. Shipping Locations

We ship orders:

  • Australia-wide (including all states and territories)

  • Internationally (selected countries – see section 6)

2. Order Processing Time

  • All orders are processed Monday to Friday, excluding public holidays.

  • Orders are typically dispatched within 1–3 business days of payment confirmation.

  • During peak periods or product launches, processing times may be extended. You will be notified via email if there is a delay.

3. Shipping Methods & Delivery Times

Domestic (Australia)

We use Australia Post and trusted courier partners.
Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International Shipping

We partner with international carriers such as DHL, Australia Post International, and others depending on the destination.
Estimated delivery times:

  • Standard International: 7–21 business days

  • Express International: 3–10 business days

Delivery times may vary based on customs, location, and external factors.

4. Shipping Costs

Shipping rates are calculated at checkout based on:

  • Destination

  • Weight and dimensions of the order

  • Shipping method selected

Free shipping may be available on orders over a certain amount (check current promotions on our website).

5. Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number and a link to track your package in real time.

6. International Orders – Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

  • Submerged is not responsible for any delays caused by customs.

  • We recommend checking with your local customs office for more information on import fees.

7. Incorrect or Incomplete Addresses

Please ensure all shipping information is correct at checkout.
Submerged is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Lost packages due to incorrect shipping details

If your package is returned to us, we can re-ship it at your expense.

8. Lost, Stolen or Damaged Parcels

If your order is lost or arrives damaged, please contact us within 7 days of delivery at [insert customer service email]. We will assist you in filing a claim or replacing the item where possible.

9. Questions?

For any queries regarding shipping, contact us at:
📧 admin@submerged.com.au
📍 Submerged, NSW, Australia
🌐 WWW.Submerged.com.au